We offer a straightforward 30-day returns policy for all eligible items. To help us keep our prices competitive and maintain our premium service, we offer a split-return policy which will apply to all orders placed from 21/05/2026:
- Exchanges & Store Credit: 100% FREE. Use our portal to lock in your replacement gear instantly at no extra cost.
- Refunds: Returns for a refund back to the original payment method are subject to a £4 shipping and handling fee, which will be deducted from your total refund.
Eligibility Requirements
To qualify for a refund or exchange:
- Returns must be initiated within 30 days of purchase.
- Items must be unworn, unused, and in the same condition received, with tags attached (where applicable) and original packaging intact.
- Items showing signs of wear or use will be rejected and subject to a £8 return shipping fee.
- For hygiene reasons groin guards can only be returned if sealed and unopened.
Fees & Deductions
While returns are free to send back, certain situations may reduce your refund:
- If you upgraded to Standard or Express shipping, this upgrade fee is non-refundable.
- For orders under £59.99, we will refund only the £4 Economy Shipping fee. For orders over £59.99, no shipping amounts are refunded.
- Items returned from a bundle or multi-buy discount will be refunded based on the adjusted value of the remaining items.
- Items missing tags or packaging, or returned with damaged packaging (including returns labels applied directly to the product packaging), will be rejected and subject to an £8 return shipping fee.
Fair Use of Free Returns
To ensure our Free Exchange service remains sustainable for the entire community, we monitor for unusual return patterns (such as “bracketing” multiple sizes or excessive monthly returns).
If we notice abnormal activity, we reserve the right to:
- Withdraw the Free Exchange/Store Credit benefit.
- Require the customer to cover all return shipping costs.
- Apply a 10% restocking fee to cover the labor of technical inspections.
We will always reach out to discuss this with you before any changes are applied to your account. This does not affect your statutory rights for faulty items.
Faulty Items & Wear and Tear
Our 30-day returns policy applies to unused items. Combat sports equipment is subject to high-impact and repetitive use, and natural wear such as scuffing, creasing, colour wear, padding compression, or fabric stress is not considered a manufacturing fault.
If you believe your item has developed a genuine defect, please contact us as soon as possible. All claims are assessed on a case-by-case basis in line with UK consumer legislation. For further information, please see our FAQ: Do your products come with a warranty? and What counts as wear and tear?
Refund Processing
Once your return is authorised and received, refunds are issued promptly to your original payment method. The refund may take up to 72 hours to appear on your bank statement. If you don’t see the refund after this period, contact us and we’ll be happy to help.
Initiate a Return
Exchange an Item or Return for Store Credit
Love your purchase but need a different size or want to try something new? Choose this option for the fastest, most flexible way to return.
Instant exchange
We’ll reserve your replacement item right away.
Instant store credit
Get instant store credit to place a new order – no need to wait.
Free returns, free reships
Shipping is completely free – both ways.
Fast turnaround
Your new item ships as soon as we receive your return.
We offer free exchanges and returns for store credit within 30 days of purchase.
Return for a Refund
Prefer a refund to your original payment method? No problem.
Simple and straightforward
Our portal makes it easy to generate a return label or QR code in seconds. No need to book your own courier.
Fair Shipping Contribution
To help us maintain our low prices and offer free exchanges, a £4 shipping and handling fee is deducted from all cash refunds.
We accept returns for a refund within 30 days of purchase. Refunds are issued within 1–2 working days of your return passing inspection at our warehouse.
